The Perfect Customer Journey
All you ever hear is a constant whine of marketing “experts” telling you that you have to get more customers … all the time more customers, and yes, of course you do need more new customers … but forget about your existing customers at your peril!
You have invested time and money in getting your customers in the first place so wouldn’t it make a heck of a lot more sense for you to sell to those customers time and time again by maximising the entire customer experience?
Course Highlights
Course Type
An intense course designed for the larger businesses
Difficulty
This course is very difficult, not in the reading but in the application
Format
Downloadable PDF’s or Hard Copy
Approx Time
60-90 mins a day for 5 days (ecluding implementation which will need a significant investment of time.)
How Can This Course Help Me?
Getting all the referrals and repeat business you deserve isn’t easy … you must offer something more than just great goods or services.
You have to do something differently. If you don’t, why should those customers come back to you and spent their hard earned money with you as opposed to spending it with another business?
So how do you offer truly excellent customer service that turns each buyer into a loyal, lifelong advocate and fan of your brand?
You do it through maximising the entire customer experience.
This doesn’t just mean just excellent customer service, although obviously customer service is a part of it. Instead, it means maximising the overall experience your customer has with your business.
This starts with their first hearing your name all the way through to the care they receive after they have bought your goods or services, and then beyond that to the repeat business and referrals stage.
All businesses, no matter what shape or size or even which trade or profession they are in, must consider the customer experience through the eyes of their customers and manage this experience to make sure it’s as valuable as possible for the customer.
Understanding, controlling and maximising the customer experience is what separates average companies from those that build strong, loyal relationships with their customers.
Your Investment And Guarantee
We are committed to providing you with quality products that will transform your business and seriously boost your profits, but if you don’t just LOVE this product simply click the button below anytime within 90 days and we’ll return 100% of your money.
Price: £36.00
“Though we at BSH aim for SME businesses and this course is aimed at the upper end of that scale, this course is very helpful even to smaller businesses to help them analyse faults in their service, ways they can improve and potential fault point which may occur.
This course will also help you see where the potential is for repeat business, up-sells and cross selling too.”
Your Investment And Guarantee
We are committed to providing you with quality products that will transform your business and seriously boost your profits, but if you don’t just LOVE this product simply click the button below anytime within 90 days and we’ll return 100% of your money.
Price: £36.00